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FAQ's |
- What if I dont use my 20 hours during my membership will they carry over to the next year?
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Initial 20 hours allocated with your membership will expire after 12 months so it is important you use them within the duration of your membership. Extra packs of hours that have not been completed within your membership will carry over to the following year, providing you choose to renew. All membership renewals come with 20 CPD hours
- I am an OHPA/ADOHTA member, do I get a discount on the extended hour packs?
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No, your discount is only available on your membership signup and membership renewals. Extra hours are priced at a competitive hourly rate and are charged at the full fee
- What is the difference between a membership and just buying packs of hours?
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A membership lasts 12 months and comes with 20CPD hours. Each year your membership expires and will need to be renewed. Packs of extra hours are only available to members who would like to gain, or need further hours during the course of their membership
- Does my account update live webinars automatically?
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No, Your CPD account will not be immediately updated after a live viewing. Once the webinar has been uploaded onto the site and we can verify all attendee’s, our admin department will update your account. Please be patient as this can take up to two weeks due to the growing number of members.
- Are webcasts live?
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No webcasts are events and conferences we have filmed and uploaded our site
- How do I register for a live webinar?
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There are two ways to register for live events. As a member of eDen, you can go into your account each month and register for the current ‘live’ event though ‘My Den’. Once you register, you will be sent a unique link to your registered email address. This link is where you access the webinar on the evening of the presentation so, keep this email in a safe and accessible place. In addition, members of eDen are sent a live registration link to their email each month. This is done as a reminder so you don’t miss out. All members are responsible to register themselves for live events.
- What is the difference between a Webinar and a Webcast?
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A webinar is much like watching a power point presentation, as you would in a live seminar situation, however you are listening to the presenter but can't see him/her. Webinars are conducted live online as well as being recorded. A webcast is a live event, like a conference, that has been filmed by our film crew and uploaded onto our site. You will see the speaker up on stage presenting to his audience.
- How do I update my CPD account once I have completed a course?
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Each time you view a recorded webinar you will be required to do a short 5 question quiz. An 80% pass rate will update your account automatically with that CPD. Each time you view a webcast until the very end, your account will be updated automatically without doing a quiz.
- What is on the site once I join?
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eDen launched its online education platform for Dental Professionals in April 2011 and we are building our library of content on a continuous basis. Our site consists of live and recorded presentations delivered by professionals and specialists in the industry. As the site progresses, you will see more and more recourses available to members, including our blog, articles, newsletters and new contributors. We ask that you enjoy the journey as we grow the platform.
- What do I get for my membership?
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An annual subscription to eDen will give you access to 20 hours of education of your choice which includes both live and recorded presentations. You will have access to review all you chosen courses for a full 12 months. In addition, full customer support is available at our free call number or email for your 12 month period. All queries are responded to within 24 hours
- What types of education are available?
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Please click on our ‘Education tab’ for an outline of all our current and up and coming modes of education
- Can I gain all my CPD hours in one year for my annual membership?
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It's advisable to check with your governing body regarding their requirements. You may purchase further packs of hours if you require more than the 20 we allocate with your membership. Please refer to our pricing page and be sure to check with your professional body on your requirements. You may also view our Dental board 'Fact Sheet' at the end of our CPD page for current updates
- What if I am just interested in one particular course and don’t wish to join for a full year?
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We have an option for you to buy just one course at a time at a set price of $89 plus GST. Once registered for this option you will be able to select the webinar of your choice.
- Is my membership based on a calendar year?
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Your membership will begin on the day you register and will be active for a full 12 months
- How can I gain more than 20 CPD hours in a year?
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You can purchase further packs of 5, 10 or 20 hours. Please refer to our pricing page
- If I acquire more that 20 CPD hours in a year do my hours roll over to the next year?
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If you choose to purchase further hours, you may carry them over to the following year. Under the Dental board guidelines you require 60 CPD hours over three years. We do however advise that you seek independent advice from www.dentalboard.gov.au. You may also view the Dental board 'fact sheet' at the end of our CPD page for updates
- What is a webinar?
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A webinar is a live interactive presentation in ‘real time’. You will watch it from your computer screen and have the opportunity to ask the presenter questions at the end. Each webinar is approximately one hour long with Q & A time afterwards. Some webinars are longer and accrue additional CPD
- How do I gain access to the webinar?
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Once you sign up for your membership, you can access all webinars through the members area when you log in. There will also be a new link each month for the up and coming live webinars. Be sure to click on the link provided and pre register if you wish to join the live event
- When do I have to register for the webinar?
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You can register up until 30 minutes prior to the event, however it is recommended you register as soon as you receive the link so you will be ‘ready to go’ on the night. The link to register will be in the webinar/education section of 'My Den'
- What if I am not able to watch the webinar at the time it’s being presented?
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If you are unable to attend the live webinar, you can indeed access the webinar at a later date. All our courses are archived on our site for later viewing.
